We all run into hotmail sign in problems one time or another when using hotmail so today we are going to cover some of the common hotmail sign in problems with information and steps on how to solve them.
Hotmail sign in problems and solutions
Username and password issues
• Sounds obvious but make sure you are using the correct username and password. These days we have to remember what feels like hundreds of usernames and passwords so it’s a common mistake to forget or mix up login details.
• If you are still getting an error message that your password is still wrong then check and make sure caps lock button is off, this is one of the really common hotmail sign in problems.
• Sometimes but albeit rarely there might be no problem your side and it’s in fact an issue with hotmail itself with them having site/server issues so check: Check Hotmail service status and it will tell you if Hotmail is running normally or not, if it’s showing running normally then the issue is your side and you will need to reset your password. If it’s showing a message that Hotmail is not running normally then report the error to Hotmail and revisit the site in an hour or so.
• You can reset your hotmail password by visiting: Forgotten Hotmail password page, this link can also be accessed by clicking the “cannot access your account” link underneath the sign in button. Once you have followed the on screen instructions you can reset your password, set a new one and continue using Hotmail.
I think someone has obtained my login details and accessing my account
Unfortunately this does happen quite a lot and far too often in my opinion and is definitely one of the concerning hotmail sign in problems around these days. Unethical people obtain others login details with the aim to send junk mail and even scam other contacts pretending to be the user.
There is however a quick way to resolve this;
• First run your antivirus to scan and clear and potential viruses as generally login details are obtained from malware or viruses that are accidentally obtained when you are downloading new software/files for your computer such as screen savers and pictures from less trustworthy sites.
If you do not yet have antivirus installed then here are 3 recommendations that are very popular and effective;
• After you have run your antivirus and removed any malware / viruses found then the next thing to do is to change your password urgently by visiting: Forgotten Hotmail password page.
Note: Make sure you are using what is deemed as a strong password to avoid your other people obtaining your details potentially again. Here are some points to take into account when creating a new password;
• Do NOT use your name as your password or even the word “password” in your new password.
• Do NOT use previous passwords again or share passwords with other accounts (such as other email accounts, Paypal or Ebay etc) by doing that you are risking all of your accounts to get potentially compromised.
• Avoid using numbers as a password such as 123456789, these are considered to be really weak and provide a low level of security.
I would suggest using a password that will not be easily guessed, something unique to you that’s really unlikely anyone will be able to guess, this will greatly reduce your chances of running into future hotmail sign in problems.
Here is a good example: my favourite place I have visited is Cape Town and I went there for a fishing trip in 2008 so we could simply use: “Capetownfishing2008” as a password and that would be considered a fairly strong password that is not going to be easily guessed by others.
You could even go one step further and add the month or even exact date you visiting to something like this: “Capetownfishing_feb2008”.
Hotmail sign in problems continued – how to restore deleted emails
If you are sure that your account has been compromised and you have followed the steps mentioned to run antivirus and change your password then the next important step is to restore any deleted contacts and emails. Generally if someone has accessed your account they will send emails to your contacts with some kind of scam then delete the sent emails and contacts so here’s how to fix that;
• Click the deleted folder and then at the bottom click on “Recover deleted messages”.
• Hotmail will then restore as many messages as it can, generally when Hotmail’s system suspects a possible account compromise they start saving deleted emails in a safe place.
How to restore deleted contacts
• Once you have signed in head over the “people” page on your account.
• Click “Manage” from the menu and then select “Restore All” and this will restore any contacts that have been deleted.
If you have noticed scam and other spam emails have been sent to your contacts then I would suggest emailing all your contacts to let them know that your account was compromised and to please disregard any email’s they received, most people will of course do that naturally but there is also one or two whom will not.
I hope you have found the information helpful and managed to fix any hotmail sign in problems you had and as always feel free to get in touch if you have any comments or anything to add to the article.